Attention Developers: The Problem Isn’t Technical

How many times have we heard it? Our bosses, colleagues, everyone, it seems, reminds us time and time again that we’re actually customer service professionals, as well as developers. Seems we’d get it, right?

The subject may have been flogged to death, but I’m going to bring it up one more time. Why? Two reasons: first, because we all need the reminder from time to time. And second, because I need the reminder on a daily basis.


Sunday, December 14th, 2008 @ 2:35 pm | Comment (1) | Categories: Business Management
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Note To Clients: Please Tell Me More Than “It’s broken!”

Ever have that one client who says “it’s broken” and can’t give you any more information than that?

I’ve been there.

Before I get into it, let me put a disclaimer out there:


Saturday, August 30th, 2008 @ 4:29 pm | Comments (0) | Categories: Contract Work, Business Management
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