Twitter: The Next Customer Service Line?

A few months ago, I had Comcast Business internet installed at my home (since I run business-level services). It was a mess, but the process was helped by a guy named Frank who operates a Twitter account called @ComcastCares. He was informed, helpful, and above all, got the job done. I was impressed.

If that were an isolated incident, I’d say this was just an example of Comcast doing something innovative and new. But it’s not an isolated incident. Recently, I had a bad experience on Southwest Airlines, and I did what any Twitter-loving technophile would do: I contacted @SouthwestAir.


Friday, September 26th, 2008 @ 8:50 am | Comments (0) | Categories: Social Media
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